The Directorate of Quality Assurance and Management Systems was formed in early 2021 from the merger of the Directorate of Quality Assurance and the Directorate of & Quality Management Systems. It has two sections:

• Quality Assurance (QA)
• Quality Management Systems (QMS)

Objectives:

• Provide guidance on internal and external quality assurance procedures.
• Ensure academic programs meet stakeholder standards.
• Develop and maintain quality management systems.
• Facilitate a culture of continuous improvement for academic excellence

Efforts to Ensure Quality Services
The Directorate monitors academic processes for compliance with standards, ensuring:

• Admission of qualified students.
• Offering of market-driven programs.
• Quality teaching and examination processes.

Auditing:
Internal audits are conducted at least twice (2) every academic year annually by trained Quality Management System auditors, with external audits performed to ensure conformity to quality service standards.

Training:
Regular training for university staff on quality services, including:

• Program review and development.
• ISO 9001:2015 and ISO 19011:2018 standards.