Kaimosi Friends University has renewed its push for stronger internal systems and a culture of accountability after senior staff and new process owners completed a two-day Quality Management Systems (QMS) training in Kisumu.

The workshop held at Tom Mboya Labour College from 29^th to 30^th November brought together Heads of Department, facilitators, and new implementers under the Directorate of Quality Assurance and Management Systems (QAMS). The training formed part of the university’s broader effort to strengthen compliance with ISO 9001:2015 and entrench quality practices across academic and administrative units.

The tone of the training was set early by the In-Charge QAMS Nicholas Khasoha, who challenged departments to treat quality assurance as a living responsibility rather than a box-ticking obligation. He reminded participants that the strength of any quality system is determined by the people at the frontlines.

“Academic integrity, accountability, and continuous capacity building form the backbone of what we do. Together, we can move beyond the certificate on the wall to a living, functional Quality Management System that reassures our stakeholders, inspires confidence, and positions KAFU as a world-class institution of excellence in teaching, research, and community service,” he affirmed.

he said, urging Heads of Department to champion process ownership. His remarks, participants later said, felt like a firm reminder of the trust placed in university officers to protect and grow institutional credibility.

For two days, facilitators took participants through key components of ISO 9001:2015, from documentation requirements and risk planning to establishing measurable objectives. Discussions also explored how quality aligns with KAFU’s long-term mission, and why consistency across departments is essential for efficiency and trust.

The sessions sparked introspective conversations, with staff identifying gaps in their own departments and proposing practical ways to strengthen implementation. By the end of the first day, the shift from policy to practice had clearly taken root.

During the closing session, Deputy Vice-Chancellor for Academic, Student Affairs and Research, Prof. Fred Amimo, likened implementers to the “nervous system” of KAFU’s Quality Management System.

“A good QMS is the backbone of any organization. But it is you, the implementers, who keep it alive,” he told the group. He called on departments to set clear objectives, plan for risks, integrate climate-change considerations, and maintain up-to-date documentation that meets international standards. Mr. Khasoha closed the programme by applauding the facilitators and participants for their dedication, noting that each effort contributes to the university’s long-term resilience